Help - Frequently Asked Questions:
Please see below for our most frequently asked questions. Use the navbar above to browse more topics
1. Is BEHOME247 Gateway supported by Mac?
Yes. At this time, we support Windows 2000, ME, XP, Vista & MAC X operating systems.
2. What is a gateway, what is it used for?
A gateway is a device that allows for the translation of communication between networks/computers that use different protocols or designs. An BEHOME247 gateway is a translator of data between your home or business devices and our servers.
3. How do I reset the BEHOME247 Gateway?
To reset the gateway, please follow the instructions below.
Make sure the gateway is powered up and connected to the router. Hold down the second button for on the front portion of the Gateway for 10 seconds. This reset button is a clear coated rubber button that is sometimes lit green, blue or amber.
4. I don’t remember my password; can you reset it for me?
Please use the 'Forgot Password?' feature on the log-in page, call us or email us.
5. Do you need a computer on at all times to run this system?
The BEHOME247 Gateway is a stand alone system. You need a computer at the location of the gateway for a first time installation, after registering all of the devices you can remove the computer.
6. How many devices can be supported by the BEHOME247 Gateway?
Up to 8 cameras and 32 devices can be supported by a single BEHOME247 Gateway.
7. How do I connect the hardware to my router?
The BEHOME247 Gateway requires a single port connection from your router. You will connect your BEHOME247 Gateway to one of the open ports on your router using a CAT5 Ethernet Cable (provided with starter kit).
8. What are PLC adapters and are they required?
Power Line Connectors are required if you chose to have a wireless system. A PLC adapter transfers data via electricity.
9. What is the difference between a Panasonic BeHome Pan Tilt and a BeHome Stationary IP Camera?
BeHome Pan Tilt (rotates a 110 degree) Camera that provides 3 levels of contrast adjustability and BeHome Stationary IP Camera is a fixed camera that will record the location at a 45 degree viewing point.
10. Do you carry any outdoor cameras?
The Pro Zoom indoor/outdoor camera is an outdoor camera. However, BeHome Pan Tilt cameras can take some very light weather if installed in a protected birdhouse, porch or under a roof skirt.
11. What is the range of device/camera coverage for the BEHOME247 Gateway?
Any device or camera will work within 200 feet radius of the BEHOME247 Gateway. You can extend this range by using a wireless signal repeater.
12. What is a repeater?
A wireless repeater extends indoor/outdoor communications range beyond 100 feet (except cameras).
13. What is a macro, how do I set rules for my devices?
A macro is a rule that specifies how a certain input sequence should be mapped to an output sequence according to a defined procedure.
14. Where do I go to view Live Video?
Please visit www.MyBeHome247.com and log in using your existing username and password. Once you are logged in, click on the live video button and then the snapshot for a Live Video feed from that specific camera.
15. Does video get recorded 24 hours a day?
The cameras are motion sensory cameras. They do not record 24 hours a day, but you can have snapshots, video clips and notification whenever there is motion in a 24 hour span. Our DVR can be added to any system and can be set to record events for 24/7 for 30 days continuously and can be added to any system.
16. Is port forwarding required?
Port forwarding is not required to complete the BEHOME247 Gateway installation.
17. Does BEHOME247 Gateway carry any night cameras?
We do not currently offer night vision cameras. However, using the BeHome247 Analog Converter to Digital CCTV Camera Converter you may use any analog night vision cameras with the system.
18. Does BEHOME247 Gateway work with any other system?
BEHOME247 Gateway is a system strictly configured to work with the devices created by the same engineers of the product. BEHOME247 Gateway will not recognize any other device such as a webcam or any other existing monitoring system.
19. What is the warranty policy for the BEHOME247 system?
We offer lifetime technical support for the system and 1 year warranty for any defective/damaged product.
