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Help - Installation

Please see below for our installation help topics. Use the navbar above to browse more categories.

1. What are repeaters for? How do I use them?

Repeaters can help extend the range of the wireless sensors. If you are having communication problems with one or more wireless devices, place the repeater about halfway between the gateway and the device, and plug it into the nearest outlet. The repeater will monitor the wireless network communication and retransmit information as needed.

2. I can’t add a sensor device!

Sensors are added on the discovery page of your Remote Access account. Please be sure that all power/batteries are working and the device is powered. Once you are on your discovery page click the ‘START DISCOVERY’ button and locate and press on the discovery button on your device. The process does not usually take more then a minute.

3. I can’t add a camera!

To add a camera you must first pick the type of connection you will have (hardwired or wireless), then make sure your camera is powered on. Now you may log in to your remote account and press on the ‘START DISCOVERY’ button on your account setting tab. The camera should automatically be found and you will have instructions to reset the camera and disconnect it from the power, if the camera does not come up wait about 30 seconds and walk over to the camera. All cameras have a factory default reset buttons, please hold down the button for about 5 seconds and allow the camera to auto reset itself. After completing the reset process your camera will be discovered.

4. I can’t register the gateway with my remote account

Please check your computer to make sure you have internet access. Make sure that your BEHOME 24/7 Gateway is powered on and is connected to one of the router ports. If everything is connected and powered on, then try to reset the gateway.

5. What kind of cameras can be used?

BEHOME 24/7 currently supports four types of the following cameras: BeHome PAN/TILT, BeHome Stationary IP Camera, BeHome 2000 ProZoom, and BeHome 3000 ProZoom. All of the cameras are strictly configured to work only with our BEHOME 24/7 Gateway.

6. How many cameras can I have connected at the same time?

BEHOME 24/7 Gateway allows up to 8 cameras to be registered with the system at the same time.

7. How far away can I locate my cameras from the gateway?

The maximum distance between a camera and the router is 200 ft. This is a limitation of standard Ethernet twisted pair cabling and is not a limitation of the gateway or the camera. If you need more distance, you can add a network hub or switch to your network to extend the cable length..

8. How do I set up the gateway?

To set up your gateway you will need to make sure you have the power adapter and a CAT5 Ethernet wire (all provided with Starter Kit). Connect the gateway to the power and connect the Ethernet wire to have one end going to the router and the other end going to the gateway. When you successfully connected all the wires, you can log on using a username and password and register your gateway on the Account Settings page under the “Discovery” tab.

9. I have a summer home. Can I use the same remote account with two gateways?

Yes, we can attach multiple gateways to one username.

10. I forgot the UserID or password for the Gateway. How can I recover?

You will need to reset your gateway. Hold down the reset button on the front of the Gateway (it is a rubber button that is sometimes lit green, amber, red, or blue) for 5 seconds and re-register yourself with the same username and password that your Remote Access account has.

11. One of my sensors is having trouble communicating with the gateway. What can I do?

You may check to see if the sensor is too far from the gateway, the battery might be dying or you may just simply rediscover the sensor again.

12. I don’t see video from one of my cameras anymore. How do I get it back?

Try unplugging the camera for a minute and reconnect it for a soft reset. If this will fail try re-discovering the device with a hard factory reset.

13. The “Link” light on the front panel is off. What should I do?

This indicates that the gateway network cable has no connection to the router. Check the cables.

14. The “Status” light on the front panel is yellow or red. What should I do?

When the Status light is amber or red that means that you have one or more devices that might have a missing PLC adapter on one end, a very weak connection or power is going through an extension cord or power strip. Please check that all of the wiring is connected into a direct wall outlet and that the cameras and devices are located within 200 feet of the gateway.

15. There are no lights on the front panel lit. What happened?

This means that the Gateway has no electrical power. Check that the AC adapter is plugged into a working outlet and the power cable from the adapter is still plugged into the gateway.

16. The light on my camera is off, and the camera is not working. What should I do?

This indicates the camera has no electrical power. The AC adapter was probably removed from the outlet, or the power cable was removed from the camera.

17. I can’t see video from one of my cameras. The light on the camera is red. How can I fix this?

The red light indicates that the camera is in privacy mode. Press the “Privacy” button on the front of the camera and it should resume normal operation.

18. The light on the front of the camera is flashing green. What does this mean?

This means that the camera powered up Ok, but it was not able to get a network address from the DHCP server (usually your router). The most common cause is that there is no connection between your camera and the router. Check the cabling.

19. Why do I need a router? How many ports do I need?

A router is required for the BEHOME 24/7 system because you need at least 3 open ports for your system to work. You will need 1 port for the computer, 1 port for the Gateway and at least 1 port for a PLC adapter. If you chose to hardwire your cameras, then you will need more ports (depending on the amount of cameras you are connecting).

20. My home is wired with CAT5 network cabling. Do I still need the PLCs?

No. You can use standard network cabling to connect you cameras to the network.

21. Can I send notifications to more than one e-mail address?

Yes. You can send notifications up to 5 email addresses