Help - Other

1. What kind of cameras can be used?

BEHOME 24/7 currently supports four types of the following cameras: BeHome PAN/TILT, BeHome Stationary IP Camera, BeHome 2000 ProZoom, and BeHome 3000 ProZoom. All of the cameras are strictly configured to work only with our BEHOME 24/7 Gateway.

2. How many cameras can I have connected at the same time?

BEHOME 24/7 Gateway allows up to 8 cameras to be registered with the system at the same time.

3. What wireless sensors are available?

We currently carry 10 wireless sensors. Our sensors include a Wireless Repeater, Wireless Motion Sensor, Wireless Water Sensor, Wireless Temperature Sensor, Wireless Door/Window Sensor, Thermostat, Siren, Wireless Keypad and Wireless Lamp Dimmer.

4. How many sensors can I have connected?

Up to 32 different sensors can be connected at the same time.

5. Will my mobile phone interfere with this system?

Mobile phones do not interfere with the BEHOME 24/7 Gateway

6. How much does the system cost?

We currently carry Starter Bundles for $249.

7. Do all kits require a monthly service plan to access and use?

Yes all gateways are access through our secure central server with storage plans of 50MB and 250G

8. How secure is the system?

BEHOME 24/7 system is protected by a username and password. The data is stored on a secure server.

9. How can I avoid running out of disk space

The Event Archive in your remote account stores all of the captured snapshots, video clips and other events. The standard amount of space you have available for this storage is 50 MByte. If you need more storage space, you can purchase a 250 MByte Disk Storage upgrade. Just go to the Account Setting/Billing tab.

When the archive fills up, the system will no longer be able to store additional items. The system will not automatically delete items. It is your responsibility to manage the archive, by selecting “Event Archive” in your remote account. There, you can delete unneeded items in order to free up space.

Different types of events take up varying amounts of storage. Video clips take the most space, followed by snapshots, and then simple notification events. If you are short of space, try deleting some unneeded video clips first. You can also set the video clip length to the lowest duration that meets your needs. Setting a longer quiet period for motion detection will cut down the number of events, as well.

10. Where are my captured pictures and video clips stored?

All captured video clips and snapshots are stored on the MyBeHome Remote Monitor server. If you need to get a copy of an image or clip, you just select the Event Archive page in the remote account, pick an item and click on “Download” to get a copy of the item on to your computer.

11. Can I get a copy of a saved snapshot on my computer for printing?

Yes, go to the Event Archive page in your remote account, and click on an item to select it. On the item view page select “Download” to transfer the file to your computer. The file is a .jpg image that you can view or print using a variety of PC applications.

12. How do I set up the gateway?

To set up your gateway you will need to make sure you have the power adapter and a CAT5 Ethernet wire (all provided with Starter Kit). Connect the gateway to the power and connect the Ethernet wire to have one end going to the router and the other end going to the gateway. When you successfully connected all the wires, you can log on using a username and password and register your gateway on the Account Settings page under the “Discovery” tab.

13. I got an e-mail notification that says my credit card is expiring. What do I do?

This is a warning that you may receive about a month before your credit card is about to expire. To insure uninterrupted operation, go to the Account Setting/Billing page in your remote account. Near the bottom of the page, there are fields for credit card information. Enter the credit card number and the new expiration date, and click submit.

14. Can I share pictures/video clips with others?

Yes, you can share pictures and video clips with others by sending an “Invitation”. This takes the form of an e-mail that you send, which contains a link to the items you wish to share. Here’s how to do it: a. Go to the Event Archive page in your remote account.
b. You can only share items that are in a user created folder, not the in-box,. so if you don’t have any folders defined, create one now by specifying a name and pressing “Go”
c. Click the checkbox on all of the items you wish to share, select the folder, and click “Move”
d. Enter the folder by clicking on its name.
e. Click “Send Invite”.
f. On the invitation page enter the e-mail address . If you frequently send invitations to the same addresses you can set these up in advance under Account Settings/Contacts.
g. Enter a message and a subject and click “Send Invitation”

15. Does BeHome 24/7 have access to my saved snapshots and video clip?

No, BeHome 24/7 does not have access to your snapshots or notifications, only the user.

16. What can I do through my mobile phone?

Depending on your phone type and phone carrier you will be able to get live video or live snapshots viewed on your mobile phone.

17. How many video clips/snapshots can I save before running out of space?

The length, quality and storage capacity will vary the amount of videos. For a 50 megabyte system about 30-50 video clips can be taken before the disk space is full.
A 250 megabyte system will provide 150-240 videos.

18. Can I set the system to record video continuously?

Our cameras are motion sensory. You do not get a 24 hour recording. You can set your camera to record clips whenever motion sensors are triggered in a 24 hour span. Our DVR can be set to record events for 24/7 for 30 days continuously and can be added to any system.

19. How long do the batteries last in the sensors?

The batteries last about 4-6 months on our devices.

20. Can I use rechargeable batteries in a sensor?

Yes, rechargeable batteries will work with the sensors.

21. I notice the icon colors for the devices in the remote account device overview are sometimes red and sometimes black. What does it mean?

The icons on the remote access Device Overview page that turn black are not available or disconnected from power and the red icons are active (armed or disarmed).

22. I lost the password to my remote account. What do I do now?

Please use the 'Forgot Password?' feature on the log-in page, or you may call us or email us.

23. I forgot the UserID or password for the Gateway. How can I recover?

You will need to reset your gateway. Hold down the reset button on the front of the Gateway (it is a rubber button that is sometimes lit green, amber, red, or blue) for 5 seconds and re-register yourself with the same username and password that your Remote Access account has.

24. The REM light on the front panel turned red. Is this serious? What should I do?

When the REM light is red that means one of more of your devices is either powered of line or your gateway lost an internet connection. To retrieve an internet connection with the gateway, check to make sure the wires are connected to the router and the port light is lit. To check your devices for inactivity, log on to your remote account and see which device is offline and rediscover it.

25. Can I control the system by using a computer outside of my house? How far away can it be.

The PC that you are using to set up the gateway needs to be on the same local network as the gateway. Once you have the system set up, you can access the gateway devices through the MyBeHome247.com remote service account. All you need is a computer and internet access.

26. Can I record audio along with the video?

Unfortunately our cameras do not have audio at this time.

27. Will the system still work if I cancel my remote account?

You will not be able to access the system without an active username and password; hence the system will not work.

28. Can I send notifications to more than one e-mail address?

Yes. You can send notifications up to 5 email addresses

29. I have a webcam on my PC. Can I view it remotely through the gateway?

No. The gateway can only communicate with the supported IP cameras.

30. Can I change the password on my remote account?

Yes. Simply go to the Account Setting page on the remote account. Enter the new password in both of the fields (password and re-type password) and click submit. If you lose your password, just click on the “Forgot Password” link on the log-in page “www.MyBeHome247.com”.

31. I’m moving to a new house. What do I need to do, if anything?

When you move your BEHOME 24/7 Gateway to a new location we do not need to be notified. However, you will want to make sure you have an established internet connection and a working router at the location of your new set-up.

32. I no longer use the e-mail address that I used when setting up the account. How can I update it?

You can go to your Account Settings page and update the account yourself. Or, if you are unable to access the account you may call us and we will update the account for you.

33. Is there any special procedure for replacing batteries in the sensors?

No, just open the bottom of your sensor and remove the battery then replace the battery with new battery and close the sensor.

34. If my neighbor has an identical system, will they interfere?

The system will not interfere because the gateways have different cameras registered to them and the registration of the cameras will only catch the cameras connected to the PLC adapters that are on the electrical circuit box of the house.

35. How long is the gateway warrantee period? What about the sensors?

We give lifetime technical support for the entire product that includes cameras, devices and gateway. The warranty of exchange is limited to 1 year for defective and broken products.

36. What is the file format for the saved snapshots and video clips?

The file format for the snapshots is JPEG and video clips are in QuickTime.

37. I didn’t set the time zone when I first installed the gateway. Can I do it now?

Yes, the time zones are automatically configured to the computer that the gateway is set up under during the first time installation. You can also go to the Remote Account page and set your gateway time zone on the account settings page.

38. Does the motion sensor work through windows?

Motion sensor will work through some windows. The single pane window will allow motion to be sensed but a double pane will not sense the motion.

39. Where can I purchase additional cameras and sensors?

You may purchase additional cameras by calling us at 888-641-7094 or visiting us on our homepage at www.BeHome247.com.