Help - Usage

1. Remote functions – what things can I do remotely

You are able update your billing information, change your password and update email. You are able to create, modify, delete or execute macros and notifications. With remote access you are able to review any archived file that is saved on the server. You are able to view live video and record clips or snapshots manually.

2. What are PLCs? How do I set them up? How do they work?

PLC stands for PowerLine Connector. A PLC adapter is used to communicate between the cameras and the Gateway. The PLC adapter acts as an antenna that transfers information via electricity and exports to the web.

2. Do I have to make any changes to the firewall setup on my computer?

You do not need to make any firewall changes. The only change you may want to set up within your computer is port forwarding. Port forwarding will allow to you have a port dedicated solely for the cameras. If you have a firewall and you are unable to register your gateway – then you may want to temporary turn it off.

3. Will the system interfere with wifi/cordless phones?

Our wireless devices run on a 418MHz frequency. Most products/phones around a home run on a 2.4 GHz connection, there should be no inferences.

5. What are repeaters for? How do I use them?

Repeaters can help extend the range of the wireless sensors. If you are having communication problems with one or more wireless devices, place the repeater about halfway between the gateway and the device, and plug it into the nearest outlet. The repeater will monitor the wireless network communication and retransmit information as needed.

6. I can’t add a camera!

To add a camera you must first pick the type of connection you will have (hardwired or wireless), then make sure your camera is powered on. Now you may log in to your remote account and press on the ‘START DISCOVERY’ button on your account setting tab. The camera should automatically be found and you will have instructions to reset the camera and disconnect it from the power, if the camera does not come up wait about 30 seconds and walk over to the camera. All cameras have a factory default reset buttons, please hold down the button for about 5 seconds and allow the camera to auto reset itself. After completing the reset process your camera will be discovered.

7. What wireless sensors are available?

We currently carry 10 wireless sensors. Our sensors include a Wireless Repeater, Wireless Motion Sensor, Wireless Water Sensor, Wireless Temperature Sensor, Wireless Door/Window Sensor, Thermostat, Siren, Wireless Keypad and Wireless Lamp Dimmer.

8. How many sensors can I have connected?

Up to 32 different sensors can be connected at the same time.

9. How far away can I locate my cameras from the gateway?

The maximum distance between a camera and the router is 200 ft. This is a limitation of standard Ethernet twisted pair cabling and is not a limitation of the gateway or the camera. If you need more distance, you can add a network hub or switch to your network to extend the cable length..

10. Do all kits require a monthly service plan to access and use?

Yes all gateways are access through our secure central server with storage plans of 50MB and 250G.

11. How can I avoid running out of disk space

The Event Archive in your remote account stores all of the captured snapshots, video clips and other events. The standard amount of space you have available for this storage is 50 MByte. If you need more storage space, you can purchase a 250 MByte Disk Storage upgrade. Just go to the Account Setting/Billing tab.

When the archive fills up, the system will no longer be able to store additional items. The system will not automatically delete items. It is your responsibility to manage the archive, by selecting “Event Archive” in your remote account. There, you can delete unneeded items in order to free up space.

Different types of events take up varying amounts of storage. Video clips take the most space, followed by snapshots, and then simple notification events. If you are short of space, try deleting some unneeded video clips first. You can also set the video clip length to the lowest duration that meets your needs. Setting a longer quiet period for motion detection will cut down the number of events, as well.

12. Where are my captured pictures and video clips stored?

All captured video clips and snapshots are stored on the MyBeHome Remote Monitor server. If you need to get a copy of an image or clip, you just select the Event Archive page in the remote account, pick an item and click on “Download” to get a copy of the item on to your computer.

13. Can I get a copy of a saved snapshot on my computer for printing?

Yes, go to the Event Archive page in your remote account, and click on an item to select it. On the item view page select “Download” to transfer the file to your computer. The file is a .jpg image that you can view or print using a variety of PC applications.

14. I got an e-mail notification that says my credit card is expiring. What do I do?

This is a warning that you may receive about a month before your credit card is about to expire. To insure uninterrupted operation, go to the Account Setting/Billing page in your remote account. Near the bottom of the page, there are fields for credit card information. Enter the credit card number and the new expiration date, and click submit.

15. Can I share pictures/video clips with others?

Yes, you can share pictures and video clips with others by sending an “Invitation”. This takes the form of an e-mail that you send, which contains a link to the items you wish to share. Here’s how to do it: a. Go to the Event Archive page in your remote account.
b. You can only share items that are in a user created folder, not the in-box,. so if you don’t have any folders defined, create one now by specifying a name and pressing “Go”
c. Click the checkbox on all of the items you wish to share, select the folder, and click “Move”
d. Enter the folder by clicking on its name.
e. Click “Send Invite”.
f. On the invitation page enter the e-mail address . If you frequently send invitations to the same addresses you can set these up in advance under Account Settings/Contacts.
g. Enter a message and a subject and click “Send Invitation”

16. How do I get notified when an event occurs?

You can set macros (Device Overview > Macros) to send an email or text message to your phone or you can create notifications under (Device Overview > Notifications).

17. How can I get more storage for my pictures/video clips?

If you find that you are frequently running out of storage space, you can purchase an upgrade that will provide 250 Mbytes of storage instead of the standard 50 Mbytes. To purchase this option, Go to the Account Settings/Billing page. Select the option near the top of the page and press “Submit”. You monthly billing will be adjusted automatically.

18. I got an e-mail notification that says I am out of disk space. What do I do?

Log on to your remote account and clear out unnecessary or old events that you don’t need. When you are logged in, visit the “ARCHIVES” button and review and delete old notifications or videos and snapshots.

19. What can I do through my mobile phone?

Depending on your phone type and phone carrier you will be able to get live video or live snapshots viewed on your mobile phone.

20. How many video clips/snapshots can I save before running out of space?

The length, quality and storage capacity will vary the amount of videos. For a 50 megabyte system about 30-50 video clips can be taken before the disk space is full.
A 250 megabyte system will provide 150-240 videos.

21. Can I set the system to record video continuously?

Our cameras are motion sensory. You do not get a 24 hour recording. You can set your camera to record clips whenever motion sensors are triggered in a 24 hour span. Our DVR can be set to record events for 24/7 for 30 days continuously and can be added to any system.

22. Does the system tie up my regular phone line?

The BEHOME 24/7 system is connected to a DSL/Cable connection. Phone lines are not necessary to have the gateway working.

23. Do I need a high speed internet connection? How fast?

Highspeed internet access with a router is required for this system. The BEHOME 24/7 Gateway supports any DSL, Cable or T1 connection. We currently do not support Satellite, Dial-in DSL or a 56K modem connection.

24. What other equipment do I need to set up the gateway?

Your location of monitoring requires a Windows operating computer onsite for a first time installation, a high-speed internet connection and a router. Everything else is included in any starter bundle.

25. I notice the icon colors for the devices in the remote account device overview are sometimes red and sometimes black. What does it mean?

The icons on the remote access Device Overview page that turn black are not available or disconnected from power and the red icons are active (armed or disarmed).

26. I forgot the UserID or password for the Gateway. How can I recover?

You will need to reset your gateway. Hold down the reset button on the front of the Gateway (it is a rubber button that is sometimes lit green, amber, red, or blue) for 5 seconds and re-register yourself with the same username and password that your Remote Access account has.

27. What does the “QOS” column in the device list mean?

QOS stands for Quality of Service. QOS is used in strength of signal in PLC adapters and the gateway.

28. Can I control the system by using a computer outside of my house? How far away can it be.

The PC that you are using to set up the gateway needs to be on the same local network as the gateway. Once you have the system set up, you can access the gateway devices through the MyBeHome247.com remote service account. All you need is a computer and internet access.

29. If I am monitoring my house in a different time zone, which time will be used to trigger events in macros?

The triggered events will be timed for the time zone where the BEHOME 24/7 Gateway is located.

30. Can I use a laptop computer to control the gateway?

Yes, laptops work fine with the BeHome 24/7 Gateway, as long as they are connected to your home network via a router.

31. I don’t see video from one of my cameras anymore. How do I get it back?

Try unplugging the camera for a minute and reconnect it for a soft reset. If this will fail try re-discovering the device with a hard factory reset.

32. Can I change the password on my remote account?

Yes. Simply go to the Account Setting page on the remote account. Enter the new password in both of the fields (password and re-type password) and click submit. If you lose your password, just click on the “Forgot Password” link on the log-in page “www.MyBeHome247.com”.

33. I’m moving to a new house. What do I need to do, if anything?

When you move your BEHOME 24/7 Gateway to a new location we do not need to be notified. However, you will want to make sure you have an established internet connection and a working router at the location of your new set-up.

34. I no longer use the e-mail address that I used when setting up the account. How can I update it?

You can go to your Account Settings page and update the account yourself. Or, if you are unable to access the account you may call us and we will update the account for you.

35. One of my sensors went dead. How do I replace it?

You can first try to replace the batteries and rediscover it. If the sensor becomes defective you may call us or send us an email to us and we will replace it for you.

36. Can I put my camera outdoors?

The cameras are weather resistant and they are very durable. However, we suggest some sort of covering to keep the cameras from excessive rain or heat. Some ideas would include; under a roof skirt, or a porch.

37. Can the cameras work in low light situations?

Our cameras will work under low lighting, but they are not night cameras.

38. If my neighbor has an identical system, will they interfere?

The system will not interfere because the gateways have different cameras registered to them and the registration of the cameras will only catch the cameras connected to the PLC adapters that are on the electrical circuit box of the house.

39. If the batteries go dead in a sensor, will the rest of the system continue to operate?

Yes, the system will operate whether or not one device is offline.

40. Can I monitor water temperature with the temp sensor?

Yes, you can monitor the temperature of water with a temperature sensor.

41. How long is the gateway warrantee period? What about the sensors?

We give lifetime technical support for the entire product that includes cameras, devices and gateway. The warranty of exchange is limited to 1 year for defective and broken products.

42. I’m using Firefox for my default browser. Is that OK?

Firefox (version 1.0 and later)is fully supported by the BeHome 24/7 Gateway, as is Netscape 8.1 and later and Internet Explorer 5.5 and later.

43. Why would I want to remove the gateway from the remote account?

You may want to remove the gateway only if you need to do a fresh registration or you have a replacement gateway that will take over the old one.

44. I didn’t set the time zone when I first installed the gateway. Can I do it now?

Yes, the time zones are automatically configured to the computer that the gateway is set up under during the first time installation. You can also go to the Remote Account page and set your gateway time zone on the account settings page.

45. How do use the system with my blackberry?

For the Blackberry Storm 2 the customer can either visit mybehome247.com/mobile and download the J2ME application or they can use the touch screen website at mybehome247.com/phone/

Please note that for the touch screen website at mybehome247.com/phone/ they may need to click on the Change Theme button on the bottom of the page if the camera’s live video does not display on the initial theme.